At Eximate, we strive to provide excellent products/services and ensure customer satisfaction. However, we understand that there may be circumstances where you need to cancel an order or request a refund. This Refund and Cancellation Policy outlines our procedures for cancellations, refunds, and returns.
Cancellation Policy
1. Digital Products/Services: For digital products/services such as software licenses, subscriptions, or digital downloads, cancellations may be possible within a specified timeframe after purchase. Please refer to the product/service description or contact our customer support for cancellation options and applicable terms.
2. Physical Products: For physical products, you may cancel your order before it has been shipped. Once your order has been shipped, it cannot be cancelled. If you wish to cancel an order, please contact us as soon as possible with your order details.
Refund Policy
1. Digital Products/Services: Refunds for digital products/services may be available under certain circumstances, such as:
- Defective or malfunctioning product/service.
- Failure to deliver the product/service as described.
- Incompatibility issues not disclosed prior to purchase.
Refund requests must be made within the specified refund period, typically within 30 days of purchase. Refunds are processed using the original payment method.
2. Physical Products: Refunds for physical products are subject to the following conditions:
- Returns must be requested within 30 days of receiving the product.
- The product must be returned in its original condition, unused, and in its original packaging.
- Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
How to Request a Refund/Cancellation
To request a refund or cancellation, please contact our customer support team with your order details and reason for the request. We will review your request and respond in a timely manner.
Exceptions
Please note that certain products/services may be non-refundable or have specific terms and conditions outlined at the time of purchase. These exceptions will be clearly communicated to you before completing your purchase.
Changes to This Policy
We reserve the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.
Contact Us
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us.